Before payment
You may withdraw an enquiry or marketplace request at any time before payment. Because no payment has been taken, there is nothing to refund and unreserved inventory remains available to other customers.
After payment
Contact VTT immediately if you need to cancel. Whether cancellation is possible depends on whether items have been secured, custom sourcing has started, supplier costs have been committed or shipping has been booked. Any non-refundable costs will be explained using the confirmed quote or agreement.
Incorrect, materially misdescribed or damaged goods
Contact us within 7 days after delivery with the order reference, clear photographs and a description of the issue. Keep the item and packaging while we review the claim. If the item is materially different from the confirmed description or was damaged before delivery, VTT will work with you on an appropriate remedy, which may include a replacement, credit, partial refund or refund.
Normal vintage wear, disclosed flaws, minor colour differences caused by screens or lighting, and customer change of mind are not automatically treated as defects. This does not limit any mandatory rights that apply to you.
Custom sourcing and bundles
Supplier purchases, custom sourcing work and specially assembled bundles may become non-cancellable once work or purchasing has started. Any deposit, cancellation or refund terms specific to that work will be confirmed before payment.
Return approval and shipping
Do not send goods back until VTT provides return instructions. Responsibility for return shipping depends on the reason for return and applicable law. Import duties, taxes and third-party charges may need to be claimed from the relevant authority or provider rather than VTT.
Approved refunds
Approved refunds are normally initiated to the original payment method within 10 business days. Banks and payment providers may take additional time to display the funds. Any agreed deductions or non-refundable third-party fees will be shown clearly.
Contact us
Questions, privacy requests and complaints can be sent to admin@vintagetradethailand.com or by telephone/WhatsApp at +66 82 895 4007.
Vintage Trade Thailand is a Thailand-based vintage sourcing and marketplace service. We can provide further business and postal details when needed for a transaction or formal request.