Have a question?
You’re probably not the only one.
We believe in full transparency, so we’ve answered the most common questions here. If you still can’t find what you need, just message us — we’re always happy to help.
General Questions
What is Vintage Trade Thailand?
Vintage Trade Thailand is a specialized sourcing and export company that connects international retailers with high-quality vintage clothing. We focus on finding the specific styles and eras of vintage fashion that our clients need, and we handle the entire export process to ensure a seamless experience.
Who are your clients?
Our clients are small to medium-sized shops and retailers located in various countries, including the UK, Japan, Canada, the US, and Australia, who specialize in selling second-hand vintage clothing.
What types of vintage clothing do you offer?
We offer a wide range of vintage clothing from different eras and styles. Whether you’re looking for items from the 80s, 90s, or any other period, we work closely with you to source exactly what you need.
Sourcing Process
How do you source your vintage clothing?
We source our vintage clothing from wholesale markets across Thailand. Our team carefully selects items based on the specific requests of our clients, ensuring that each piece meets our high standards of quality and authenticity.
Can I request specific items or styles?
Absolutely! We work closely with each client to understand their unique needs. You can specify the styles, eras, or types of clothing you’re looking for, and we’ll do our best to source those items for you.
How do you ensure the quality of the items?
Our team conducts thorough inspections of each item to ensure it meets our quality standards. We check for authenticity, condition, and overall appeal before selecting any piece for our clients.
How do you source your vintage clothing?
We source our vintage clothing from wholesale markets across Thailand. Our team carefully selects items based on the specific requests of our clients, ensuring that each piece meets our high standards of quality and authenticity.
Exporting and Shipping
Do you handle the exporting process?
Yes, we manage the entire export process. From sourcing the items to packing and shipping, we ensure that your orders are handled with care and comply with all international shipping regulations.
How long does shipping take?
Shipping times vary depending on your location and the size of your order. Typically, you can expect your shipment to arrive within 1-3 weeks. We will provide you with tracking information and updates throughout the shipping process..
What shipping methods do you use?
We use reliable international shipping carriers that offer secure and efficient delivery. We also offer various shipping options depending on your needs, including express shipping for urgent orders.
Are there any additional fees for shipping and customs?
Shipping costs and customs fees depend on the destination and the size of the order. We provide a detailed cost breakdown before finalizing your order so there are no surprises. Any customs duties or taxes are typically the responsibility of the recipient.
Orders and payments
How do I place an order?
You can place an order by contacting us directly through our website or by scheduling a consultation to discuss your specific needs. We will work with you to curate a selection of items and finalize your order.
What payment methods do you accept?
We accept a variety of payment methods, including bank transfers, PayPal, and major credit cards. Payment details will be provided once your order is confirmed.
What is your minimum order quantity?
We typically have a minimum order quantity to ensure that shipping and sourcing are cost-effective. However, this can vary depending on your needs, so please contact us to discuss your specific order requirements.
Customer Support
How do you communicate with clients during the sourcing process?
We maintain regular communication with our clients via email, phone, or messaging apps like WhatsApp. We provide updates throughout the sourcing and shipping process to keep you informed every step of the way.
What if I’m not satisfied with the items I receive?
Customer satisfaction is our priority. If there are any issues with the items you receive, please contact us within 7 days of delivery. We will work with you to resolve any problems, whether that involves replacing items or issuing a refund.
How do I stay updated on new arrivals or special offers?
You can stay updated by subscribing to our newsletter, following us on Instagram, or regularly visiting our website. We frequently update our clients with new arrivals, special offers, and sourcing opportunities.